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Thursday, July 17, 2008

MobileMe - Apple Admits MobileMe Problems

Introducing MobileMe. A new service for your iPhone, iPod touch, Mac, and PC

MobileMe keeps all of your information in an online server, or “cloud.” So no matter where you go or what device you use, everything is in sync.

Your email, contacts, and calendars in sync.
MobileMe stores all your email, contacts, and calendars in the cloud and keeps them all up to date and in sync across your iPhone, iPod touch, Mac, and PC. When you make a change on one device, MobileMe sends the new information up to the cloud, then updates all of your other devices. Your iPhone or iPod touch is updated in real time. And on your Mac or PC, it happens automatically every 15 minutes.

Works with the applications you know well.
MobileMe works with the native applications you already use on your iPhone and iPod touch (Mail, Contacts, and Calendar), on your Mac (Mail, Address Book, and iCal), and on your PC (Microsoft Outlook, Outlook Express, Windows Mail, and Windows Contacts). It’s your desktop on the web.
At, you can check your email, change your calendar, and edit your contacts. You can also share photos and documents. Accessible anywhere, is an ad-free suite of web applications — Mail, Contacts, Calendar, Gallery, and iDisk — that are elegant and easy to use. You can drag and drop, click and drag, use keyboard shortcuts, and even switch between applications with a single click. is such a great web experience, it seems as though you’re using desktop software.


The company apologizes for technical snags, drops "push" language, and offers subscribers 30 days for free
On Wednesday, Apple sent an email to all MobileMe customers apologizing for the "rocky" launch of the online push service. The company added that the service is now fully functional
The company's replacement for the .Mac service was rolled out late last week, but users reported multiple issues with backing up data and accessing the new Web portal
We have recently completed the transition from .Mac to MobileMe. Unfortunately, it was a lot rockier than we had hoped," the company said in an e-mail to subscribers. "Although core services such as Mail, iDisk, Sync, Back to My Mac, and Gallery went relatively smoothly, the new MobileMe Web applications had lots of problems initially."
Some users have been upset that the service doesn't offer true push capabilities, as changes made from Macs and PCs sync once every 15 minutes, not in real time.

The company acknowledged this in the e-mail and said it would drop the word "push" from MobileMe's description until "it is near-instant on PCs and Macs too." Apple did say that changes made from the iPhone and Web apps are immediately synced to and from the MobileMe "cloud."

Apple is giving MobileMe subscribers an automatic 30-day free extension to the service to make up for these issues, the company said.

The company said the service is functional now, but many customers on Apple's MobileMe support forum are still reporting problems.

MobileMe is a subscription-based wireless data syncing service that's often been described as "Exchange for the rest of us."

It works with the iPhone's calendar, contacts, and mail applications in addition to working with Mail, iCal, and Address Book on the Macintosh and Outlook on Windows. Users can manage their accounts through from any Web-connected device.

Customers can also use the service to store and share photos, videos, and other data wirelessly. The service costs $99 per year and offers 20 GB of storage, with additional storage costing extra.

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